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100% of the silver value at the prevailing silver rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted.
How do I return the product within 20 days?
1. Call our customer support team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
2. We will courier you a package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewellery with the original packing materials and certificate in the package provided by JOC. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer support team and we will send a courier to pick it up from you.
5. Once your returned item is received by JOC, your refund or new item will be processed shortly.
Lifetime Exchange Policy:
We offer a Lifetime Exchange Policy on all Silver purchases made from JOC, within India. The product along with the original product certificate can be returned or exchanged basis its current market value and product weight with deductions towards making charges.
This means your product's current value of metal, diamonds and coloured stones will be determined based on product specifications and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
Terms and Conditions
All items must accompany the original invoice. No exchange or buy back would be accepted in the absence of the original invoice. The weight of the product on physical weighing must tally that which is mentioned on the original invoice.
Shipping and handling expenses, for the new products against the exchange of the old ones, will be borne by the Customer.
In case any discount coupon or discount codes were used during the original purchase, the amount payable/adjusted by the website would be reduced by the amount equivalent to the discount coupon or code used.